The Homeless Services Consortium, City of Madison, and Dane County are coordinating efforts with Public Health Madison & Dane County to develop protocols, best practices and next steps for serving people experiencing homelessness during the COVID-19 pandemic. We know that people experiencing homelessness are more vulnerable to infectious diseases and want to provide the most up to date information possible. This guide is intended for homeless services providers to find resources and information on cancellations and closures in one place. It will be updated as new information comes available. Please go to Public Health Madison & Dane County for the most recent information on what is happening in our community.

Food Insecurity



Eviction Prevention / CORE 2.0:

Dane CORE 2.0 can pay for many housing costs for eligible households, such as rent, utilities, and internet – but cannot pay for cable, phone bills, capital expenditures, or homeowner mortgage payments. You may also qualify for Security Deposit and Future Rent Payments if you meet extra requirements. For eligibility requirements, and access to the application, visit the Dane County website.


Porchlight’s Dwelling Intervention Grants & Sustenance program (DIGS) provides housing-related emergency assistance to individuals and families in Dane County who are facing eviction and therefore at risk of becoming homeless.  Additionally, DIGS offers financial support to those who have secured affordable housing but need assistance with first month’s rent and security deposit. DIGS is taking referrals from Coordinated Entry.

Individuals and families seeking eviction/homelessness prevention funds should call the Tenant Resource Center at (608) 257-0006, option 7.  Each household will be assessed and placed on a coordinated priority list, then will be contacted by the program for which the household is eligible.

Rent assistance:
Call (608) 252-8522 on Tuesdays between 8:30am – 9:00am.

Utility assistance, first month’s rent assistance, apartment application fees:Call (608) 252-8522 on Thursdays between 8:30am – 9:00am.

Bus tickets, medication vouchers, gas vouchers, help obtaining an ID, travel expenses: Call (608) 252-8522 on Mondays, Wednesdays, and Fridays at 8:30am.

Keep Wisconsin Warm:

Primary participants in the kww/cf are those experiencing a significant energy burden where other available resources are inadequate. Participants whose gross income is within the Wisconsin home energy assistance program (wheap) gross income guidelines may qualify for supplemental support from the fund. You can apply online or you can call 1-800-891-9276.


Porchlight – Safe Haven

Safe Haven is a day shelter for adults with mental illness on Madison’s east side.  Shelter guests have access to two meals per day, showers, laundry, bus tickets, mail, and phone services. Safe Haven also provides housing-focused case management and crisis stabilization services funded through Medicaid.  The staff specializes in building rapport with vulnerable individuals who may not otherwise engage in mainstream services.

Inclement “weather nights” may go into effect when temperatures are forecasted to drop to 20 degrees or lower, or in other cases of severe weather, such as extreme heat.  On weather nights, guests may access shelter even if they are suspended from services, unless they have been notified otherwise.
Weather nights will be posted on the Homeless Services Consortium of Dane County website.


If you or someone you know may be in a violent or controlling relationship, or if you have questions about getting help, call DAIS’s 24-Hour Help Line at (608) 251-4445or (800) 747-4045.

Scheduled appointments should report to the 24/7 security entrance. DAIS will not be able to provide any walk-in services for the foreseeable future. Those needing services should contact their 24-hour Help Line at (608) 251-4445. Please note that call volumes may be higher during this time.

The Salvation Army Women’s Shelter

The Salvation Army of Dane County offers our community’s only shelter for individuals identifying as women experiencing homelessness. Due to COVID-19, The Salvation Army of Dane County now operates shelter 24/7 for single women at 630 East Washington. Guests are provided 3 meals/day and have access to shower/laundry facilities.

Shelter Check in is from 4:15-5:00 pm.Health screening of guests is conducted during check in and is a prerequisite for use of the shelter. All guests must be in the building by 9:00 PM unless arrangements have been made ahead of time. If a woman is working, going to school or has a mandatory meeting at the time of sign-in, she may call to reserve a bed at 608-250-2200, but must call by 4:00 pm that day. She will need to show proof of employment, school or mandatory meeting, and complete a full COVID-19 screen with staff before entrance into shelter.

On nights of extreme weather conditions or cold (i.e. 20 degrees or colder), all single women in need are welcome to use shelter despite usual capacity or shelter night limits. Space may be crowded, but we will not deny shelter to any woman in need. Behavioral issues and rule violations may result in suspension of shelter access even on these nights.

The Salvation Army Emergency Family Shelter

The Salvation Army of Dane County offers a family shelter for up to 35 families experiencing homelessness. Family shelter operates 24 hours a day, 7 days a week, with no time limit on length of stay. Guests are provided 3 meals/day, and have access to shower/laundry facilities.

Families in need of shelter should call the family shelter intake line at (608) 250-2298 leaving name, family size, and contact information. Families who call in for shelter using the intake line are contacted by the Diversion Specialist within 24 hours to help families assess alternative options to shelter. If no alternatives are identified, the family is added to the family shelter waitlist. Families are asked to call-in once a week to remain active on the waitlist. Families can expect to receive a call back once a week to confirm they are still on the waitlist.


Due to COVID-19, Briarpatch has implemented the following protocols:

  • All youth and family members receiving services at Briarpatch are asked to wear a face mask. Persons who choose not to wear a face mask will be asked to leave the Briarpatch building.
  • Youth and family members receiving services at the Briarpatch building will be asked to have their temperature taken with a no touch thermometer. Persons with a fever, or persons who choose not to have their temperature taken, will be asked to leave the Briarpatch building.
  • Youth and family members are asked to bring their own face mask when coming to Briarpatch for services.
  • The Briarpatch Youth Shelter is open with social distancing protocols in place.

Please call 608.245.2550 or 608.251.1126 with any questions.

Dane County Job Center

We’re continuing to support customers remotely in an effort to maintain social distancing. We’re still available to help with career coaching, resource referrals and services information and to help you transition to where you need to be post-coronavirus.

If you or someone you know is in need of assistance, contact a WorkSmart Network staff nearest you.

  • Customers can continue faxing documents for processing. Documents can be faxed to the Centralized Document Processing Unit (CDPU) at (855) 293-1822 (with a document tracking sheet).
  • Applicants/Members are strongly encouraged to use the MyACCESS app to upload documents when possible.
  • Documents can also be mailed to: Centralized Document Processing Unit (CDPU), P.O. Box 5234 Janesville, WI 53547-5234


Aging and Disability Resource Center (ADRC) of Dane County

The lobby of the ADRC is now open for members of the public looking for information or applying for publicly-funded long-term care services. Information and applications continue to be taken over the phone at 608-240-7400 or Toll-Free at 855-417-6892 or by email to:

Visitors to the ADRC are strongly encouraged to wear a mask or face covering. A mask will be provided if needed. Visitors can expect to speak with a staff member by phone from a private room. As we maintain social distancing practices, visitors may be asked to wait outside the ADRC or in their vehicle until it is their turn to enter. 

211 – United Way

Whether you need financial assistance, food resources, housing search, addiction treatment, health care, mental health, or heating and utilities assistance, our specialists will talk to you to find out what you need and walk you through all the options to find the right service or program to fit your needs. Just dial 211 to connect.

Catholic Multicultural Center

Covid-19 Vaccine Navigation Services

Weekdays 2:00pm to 5:00pm

The CMC Bilingual Vaccine Resource Navigator is available to help anyone in need of a COVID-19 vaccine or booster find out where to make an appointment, find accurate information about the vaccine in their first language, or help family members or other loved ones receive their vaccine. The Navigator can refer people to community vaccination clinics in their neighborhood, at CMC, or for appointments at a clinic or pharmacy.

Food Pantry

Tuesday 2:00 to 3:30pm

Thursdays 10:30am to 12:00pm

Food pantry sign-up and distribution will happen in the CMC parking lot. Each guest may visit up to once a week. You will be asked to provide your name, birth date, how many people live in your household, and your full address including zip code. Personal essentials items will be distributed Tuesdays during food pantry time. Each household may receive a set of personal essentials items once a month.

Daily Free Meal

Weekdays 4:00 to 5:00pm

Weekends 11:30am to 12:00pm

The meal is distributed to-go from the CMC parking lot.

English as a Second Language (ESL) Classes

CMC is offering online tutoring for beginner to advanced levels. In person classes for beginner to advanced levels take place Monday/Wednesday from 11:00am-12:30pm or Tuesday/Thursday from 10:00-11:30am. Please note, since the building is locked students must arrive right at class start time to be let into the building. For more information or to register, call the ESL coordinator at (608) 441-0117. Students may also register online for virtual and in person classes.

Register for Online Tutoring

Register for In-Person Classes

Employment Search Assistance

Tuesday 10:00 to 1:00pm

Thursdays 1:00 to 3:00pm

CMC staff are offering help with finding and applying for available jobs, assistance applying for unemployment benefits, other employment related matters, and general community resource navigation. Assistance is available by phone or by calling Lilliam to make an appointment to meet in person.

Staff continue to serve all clients, both current and new clients, by appointment only. Appointments are available for a virtual or in-person meeting. For more information or to make an appointment call 608-441-0114.

The Beacon

The Beacon is a day shelter for those experiencing homelessness, and a hub for services. At this time, because of Covid-19 cases, many of The Beacon’s partner agencies are not available in person, but can be accessed remotely. To get an accurate account of what resources are available there, call them at 608-826-8040

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